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Returns

Return Policy
Thank you for shopping with www.lilacgreyboutique.co.uk. For any concerns please feel free to contact us (Monday-Friday 9:00-5:00 GMT) at 01772 732333 or email us at: customerservice@lilacgreyboutique.co.uk

You may not return:

*SALE/CLEARANCE items, JEWELRY, lingerie, socks, scarves, and gift certificates.
*All sales on SALE/CLEARANCE items are FINAL.
*All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you.

To make your return:

*You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
*Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
*Once your package is received please allow 10 business days for return processing. When your return is processed you will be emailed a notification once your return is received.

To return your products please mail your item to:

99 Gravel Lane
Banks
Southport
PR9 8BW

We recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund to Credit Card:

*Unworn/unaltered merchandise may be returned for a full refund within 14 days of the day you receive your package.
*Refunds will be processed on the same card used for the original transaction
Online Credit:
*Merchandise may be returned for online credit within 14 days of the day you receive your package.

If the order is returned past the 14 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, or we can send the items back to you with a future order. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to charity.

Exchanges:

* We recommend placing a new order for any items you want and sending back any return items to be processed for either a refund or online credit.

Trouble with your order?

*Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact us within 3 days of receipt. NO EXCEPTIONS.

*If you were sent incorrect items or are missing items from your order please contact our customer service department at 01772 732333 or customerservice@lilacgreyboutique.co.uk

Questions?

*Please e-mail us at info@lilacgreyboutique.co.uk or call us (Monday-Friday from 9:00-5:00 GMT) at 01772 732333

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